Privacy Policy for Drugstore Owners Association (DOA)

Introduction

The Drugstore Owners Association (DOA) ("we," "us," "our") is committed to protecting the privacy and personal data of users ("you," "your") of our website and associated applications on iPhone, iPad, Android, and any mobile application (collectively referred to as the "Platform"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws.

Information We Collect

We collect various types of information in connection with your use of the Platform, including:

1. Personal Information:

• Name
• Contact information (email address, phone number)
• Delivery address
• Account details (username, password)

2. Transaction Information:

• Order details (items ordered, order date, order amount)
• Payment information (bank details, credit/debit card details, payment history)

3. Technical Information:

• IP address
• Browser type and version
• Operating system
• Device information
• Log files and usage data

4. Communication Information:

• Records of your communication with us (customer support inquiries, feedback)

How We Use Your Information

We use your personal information for the following purposes:

1. To Provide and Improve Our Services:

• Process and manage your orders
• Facilitate deliveries from suppliers
• Maintain and improve the Platform's functionality and user experience

2. To Communicate with You:

• Send order confirmations and updates
• Respond to your inquiries and support requests
• Provide information about changes to our services or policies

3. For Marketing and Promotional Purposes:

• Send newsletters and promotional offers (with your consent)
• Personalize your experience with targeted advertisements and content

4. For Security and Fraud Prevention:

• Monitor and prevent fraudulent activities
• Ensure the security of your account and our Platform

5. To Comply with Legal Obligations:

• Adhere to applicable laws and regulations
• Respond to legal requests and proceedings

How We Share Your Information

We may share your personal information with third parties under the following circumstances:

1. With Our Partnered Suppliers:

• To facilitate the delivery of goods and services you ordered

2. With Service Providers:

• To perform functions on our behalf (e.g., payment processing, data analysis, email delivery)

3. With Legal Authorities:

• To comply with legal obligations, enforce our terms and conditions, or protect our rights and property

4. In Business Transfers:

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure server and encryption technologies
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

1. Access and Rectification:

• Request access to your personal information
• Correct any inaccurate or incomplete information

2. Deletion:

• Request the deletion of your personal information (subject to legal obligations)

3. Objection and Restriction:

• Object to the processing of your personal information
• Request the restriction of processing under certain circumstances

4. Data Portability:

• Request a copy of your personal information in a structured, commonly used, and machine-readable format

To exercise your rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through a notice on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Drugstore Owners Association (DOA) Email: [doaregulatory@gmail.com/ doa.technical@gmail.com/doapharma@gmail.com] Phone: [Mobile:+962 77 70 60 800/ +962 79 5780250] Address: [15 Wazzan Bldg, Saleh Smadi Str. Sweifieh, Amman, Jordan]

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Terms and Conditions

Ratification of the Agreement

By entering, connecting, using, or creating an account on this website and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the 'Platform') including without limitation to any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions and you agree to be bound by them and to comply with all the applicable laws and regulations regarding your use of the Platform.

You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and Drugstore Owners Association DOA ('Association', 'we', 'us’, 'our') with reference to the use of this Platform.

Please read these terms before ordering any items from our application.

You become a user of the Platform (“User” or “you”), by entering, using, browsing or registering on the Platform. As a User, you agree and undertake to comply with the provisions of these Terms.

You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your Internet connection are aware of these Terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement, without limitation or qualification. The term "you" or "You" shall include any person or entity, who views, uses, accesses, browses or submits any content or material to the Platform.

If you do not agree to these Terms, then you may not use the Platform. Drugstore Owners Association DOA reserves the right to modify these Terms at any time without prior notice. You agree that each visit you make to the Platform shall be subject to the Terms as displayed, and your continued use of the Platform now or following the modifications in these Terms confirms that you have read, accepted, and agreed to be bound by such modifications.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to them will be governed by the laws of Jordan, without regard to its conflict of laws rules. Any legal actions or proceedings arising out of or relating to these Terms shall be brought exclusively in the courts of Jordan, and you consent to the personal jurisdiction of such courts.

Our Services

The Platform allows its Users (customers) who agree to the Terms to order from its partnered suppliers (“Suppliers”).

The purpose of the Platform is to provide a simple and convenient service to Users, linking them to Suppliers in their area to order a variety of goods including medications, pharmaceuticals, medical supplies, and miscellaneous non-pharmaceutical items (hereinafter collectively referred to as “Goods”). Interactive options allow Users to build and submit orders at the click of a button.

Drugstore Owners Association DOA does not sell or interfere in any way in the production or the supply of any goods or services produced by the suppliers. What this online market offers to the Users is the ability to search for and find local suppliers that deliver or make these Goods available to their addresses and enables ordering them through this Platform. The Suppliers are obligated to comply with the country's local laws, rules, regulations, and standards pertaining to goods and services preparation, sale, marketing, and safety.

However, it is important for Users to understand that Drugstore Owners Association DOA does not in any way independently verify the representations or products of the supplier, the ingredients or the quality of any products, or that a supplier is in compliance with applicable laws. Users must make themselves comfortable through information provided by suppliers on the Platform or as requested by Users directly from the suppliers as to the quality and reliability of the Merchants, as well as to their compliance with applicable laws.

Users are solely responsible for verifying the accuracy of delivery addresses, and Drugstore Owners Association DOA shall have no liability or responsibility for any such erroneous addresses. All goods and services preparation and deliveries are the sole responsibility of the supplier accepting the order.

Disclaimer

The Platform acts as an intermediary between Users and Suppliers. We do not guarantee the accuracy, completeness, or reliability of any information provided by suppliers. Users acknowledge that any reliance on such information is at their own risk.

User Responsibilities

By using this Platform, you warrant that any personal information provided by you is true, accurate, current, and complete in all aspects and that you will notify us immediately of any changes to your personal information by updating your User profile on the Platform or by contacting us. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

You are not allowed to register multiple Accounts for use by the same pharmacy/supplier. Violation of this clause may result in termination of your account. Users' passwords should be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your Account. If you know or suspect that someone has knowledge of your password, then you should contact us immediately.

All the collected data and reports through this Platform are owned fully by Drugstore Owners Association DOA and cannot be used by any other entity without the written permission of Drugstore Owners Association DOA .

During the use of the services of the Platform, the User accepts and undertakes that the information provided to us is correct. The User is responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases, his/her Account may be terminated.

Data Protection

We are committed to protecting your personal data. By using the Platform, you agree to the collection, use, and disclosure of your personal data in accordance with our Privacy Policy. Users have the right to access, rectify, or delete their personal data as stipulated by applicable data protection laws.

Compliance with Laws

Users must comply with all applicable local, state, and national laws, rules, and regulations in connection with their use of the Platform. Any misuse of the Platform, including but not limited to, fraudulent activities or violation of applicable laws, may result in termination of your account.

Termination

We may terminate your account immediately without any prior notice if we determine, in our discretion, that you violate these Terms or any applicable law, involving fraud or misuse of the Platform, or is harmful to our interests or another user.

Termination Notice: We will notify you of any termination of your account and provide reasons for such termination. You may appeal the termination decision within 14 days by contacting our support team.

Limitation of Liability

To the extent permitted by law, Drugstore Owners Association DOA provides this Platform and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Platform, or that it will be timely or error-free, that defects will be corrected, or that the Platform or server that makes it available are free of viruses or other harmful components.

Suppliers are solely responsible for the preparation, condition, and quality of goods sold to you. Suppliers are responsible for delivery of the goods and/or Orders. Drugstore Owners Association DOA shall not be responsible or liable for any loss, damage, expense, cost, or fees arising from your contractual relationship with the suppliers.

Exclusions and Limitations: To the maximum extent permitted by law, Drugstore Owners Association DOA and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Platform.

Amendments

Drugstore Owners Association DOA may amend these Terms at any time in its sole discretion, and the amended Terms shall be effective immediately upon posting, subject to applicable laws. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platform and/or any of its services immediately.

Notification of Changes: We will notify you of any significant changes to these Terms by email or through a notice on the Platform. Your continued use of the Platform after such changes have been made constitutes your acceptance of the new Terms.

Compliance with JFDA Regulations

All Suppliers listed on the Platform must comply with the Jordan Food and Drug Administration (JFDA) regulations. Suppliers are responsible for delivery of the goods and/or Orders. Drugstore Owners Association DOA shall not be responsible or liable for any loss, damage, expense, cost or fees arising from your contractual relationship with the Suppliers.

Quick Order is an App that was created to connect the supply chain between pharmacies & suppliers, it aims to ease the ordering process and make it smoother.

Quick Order is owned by The Drugstore Owners Association (DOA), which was established in 1972 as a non-profit NGO to manage the relationship among the major pharmaceutical importers/ distributors in Jordan as well as represent their professional and commercial interests with the public and private sector entities in the health care field.

DOA boasts the membership of 19 members whose operations account for over 80% of Jordan’s pharmaceutical imports and who represent all the multinational R&D pharmaceutical manufacturers.

DOA has emerged as a leading player in the health care sector with members being actively involved in formulating and updating pertinent laws and criteria of regulatory agencies in addition to devising frameworks of tender institutions.

DOA’s members, many of whom are recognizable as founders of the pharmaceutical sector in the region, can be found on the following committees among others:

•             Higher Committee of Pharmaceutical Policy.

•             Technical Committees.

•             National Committee for GPA (WTO) accession.

•             National Committee for Assessing Tender Laws and Regulations.

In collaboration with other sector stakeholders, DOA aims to play an active role in support of the efforts to guarantee an enduring success of the medical sector in Jordan, which was manifested lately as Jordan was proclaimed by the World Bank to be the world’s 5th destination for medical tourism.

Mission Statement

DOA aims to ensure the level of services in the industry meets and exceeds international quality standards as well as strives to advocate policies that cultivate affordable, innovative pharmaceutical solutions for the healthcare sector in order to help patients’ quality of life.